I’ve been in the ISP (Internet Service Provider) business for 24 years and back in the day we used to have service like this from companies. The frame design is quite impressive all the way up to the powder coated finish! Again, I had a couple of questions so I emailed support and again my emails were answered within minutes. Once full assembled I was “wowed” on the quality of the product. I finished assembling the frame in a little over an hour as I was just taking my time. Instructions were well documented, the suggested videos to watch were also extremely helpful. Every item was bubble wrapped and nicely fitted together. I was thoroughly impressed with the packaging of both boxes. Five days later I received my two packages. I had many questions and I took a shot in the dark by asking them and to my surprise, my email was answered within minutes of me sending it! We went back and forth on the emails and then I decided to take the plunge by ordering my 3DOF system from you all.Īs soon as the order shipped I received an email from you stating the tracking number, documentation to read up etc. When I saw the initial setup, which I believe was a 3DOF system, I began by opening up a communications channel via email with you. While searching around I came across a video that was reviewing your product. At this phase I haven’t even began researching the motors or anything else that’s required for a full motion sim. The more I began researching frame designs the more complex things were becoming on my end. Have been researching the motion simulators for a while and have been working on designing a frame constructed out of steel. I’m writing this letter mainly because I wanted to let you all know how my experience has been so far with DOF Reality and what I think of your products.
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